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Helen Huntley is Managing Vice President for the Customer Experience/Digital Commerce team. Previously at Gartner she was a Vice President, Distinguished Analyst within the Gartner for General Managers team. There, Ms. Huntley provided guidance and analysis to CIOs and senior IT leaders in corporations and government agencies, business leaders in high-tech enterprises and professional services firms, and technology investors. Ms. Huntley's coverage includes IT strategy, key trends impacting IT and digital business, global sourcing (global, nearshore, onshore and rural sourcing, sourcing strategy, evaluation and selection of suppliers, contracting and vendor management), maximizing the impact of IT on enterprise goals and objectives, workforce strategy and planning (internal resources, staff augmentation/contingent labor, project sourcing via statement of work or long-term managed service outsourcing deals). She further advises IT technology providers on market opportunities, business model imperatives, market disruption, go-to-market and differentiation strategies.
Leigh C. McMullen is a Distinguished Vice President, Analyst in Gartner's CEO and Digital Business research team. Mr. McMullen leverages his experience as both a line-of-business manager and IT leader to provide CXOs with insight on navigating and making a difference within the C-suite. Additionally, he provides clients with a holistic view of IT leadership research, specializing in research for CXOs, especially on the topics of politics, influence, culture, business engagement, internal selling and internal marketing and communications
Gene Phifer is a Distinguished VP Analyst in Gartner Research & Advisory. Mr. Phifer covers customer engagement, customer experience, employee experience, user experience, digital experience and a broad array of web technologies, including web architecture, intranets, portals, digital experience platforms and web applications.